Ensures customer satisfaction and employee development, while operating an efficient and profitable business within established guidelines and policies.
1. Implements and maintains an in-store sales-building culture that ensures growth through: execution of company merchandising programs and weekly sales plans in each department, planning and executing weekly sales themes, ensuring in-stock conditions throughout the store and conducting weekly sales meetings.
2. Provides for desired levels of customer satisfaction, courtesy and service throughout the store, with special emphasis on our front-end fast service commitment.
3. Accountable for achieving budgeted financial results.
4. Protects company assets: merchandise, cash, facilities and equipment. Conducts weekly manager audits on front-end, DSD receiving and pricing. Personally responsible for follow through on all required shrink management programs.
5. Effectively controls store variable expenses, including achieving budgeted wage percent.
6. Personally responsible for the staffing of the store, including forecasting of needs, recruitment and training. Additionally, builds a talent planning bench for store, including developing and executing development plans for all hi-potential and promotable individuals.
7. Ensures direct reports understand expectations for performance, holds them accountable to achieve budgeted results and meets with them to review performance and provide feedback (ongoing and annual performance appraisal).
8. Constant awareness and reaction to store conditions through frequent and detailed store walks.
9. Effectively trains and develops store management team, especially co-managers, to ensure Floco Foods has the necessary bench for our sustained growth. Acts as a resource for these leaders in their roles.
10. Ensures sanitation and food safety standards are maintained throughout the store (as measured through internal and external sources).
11. Creates an atmosphere that ensures positive store morale through effective supervisory treatment and recognition. The workforce should be enthusiastic, customer focused and embedded in a selling culture.
12. Provides and facilitates effective communications to District Manager, Support Staff and store employees.
13. Ensures stores are run in compliance with company standards (as measured by ALI audits).
14. Ensures compliance with all federal, state and local statutes, regulations and company policies.
15. Maintains a safe facility for customers and employees.
The incumbent should possess the skills and knowledge generally associated with a bachelor's degree and 3 - 4 years progressive supermarket management experience.